Privacy Policy

1. SMS/MMS Terms of Service (A2P 10DLC Compliant)

Standalone SMS Consent Clause

SMS Consent & Mobile Opt-In:

By opting into SMS communications via our website forms or service agreements, you agree to receive SMS/MMS messages from Phoenix Computer Store USA LLC. Text communications may include service updates, IT support ticket notifications, appointment reminders, network maintenance alerts, and transactional billing notifications.

Message Frequency: Message frequency varies based on user interaction and ongoing service tickets.

Rates: Message and data rates may apply depending on your mobile carrier.

Opt-Out: Reply STOP to any message at any time to unsubscribe from SMS communications.

Support: Reply HELP for support or contact customer assistance at info@phoenixcomputer.store.

Privacy: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. For details, view our full Privacy Policy at https://phoenixcomputer.store/privacy-policy.

2. Complete Privacy Policy

Phoenix Computer Store USA LLC – Privacy Policy

Last Updated: July 4, 2026

1. Overview & Scope

Phoenix Computer Store USA LLC ("Company," "we," "our," or "us"), a Delaware entity operating phoenixcomputer.store, values your privacy. This Privacy Policy explains how we collect, use, protect, and handle your Personal Information (PI) when you visit our website, purchase IT hardware, or utilize our managed IT and technical support services.

2. Mobile Messaging & SMS Privacy

We are committed to maintaining strict boundaries regarding your mobile contact information:

Mobile Information Usage: We use your telephone number solely to transmit transactional mobile messages (such as support ticket updates, system maintenance alerts, and account billing notifications) and to respond to direct inquiries.
Carrier & Vendor Processing: Mobile data is only shared with platform providers, telecommunication carriers, and system vendors who directly assist us in delivering SMS/MMS messages.
Strict Non-Sharing Policy: Mobile information and SMS consent will not be sold, rented, leased, loaned, or shared with any third parties or affiliates for marketing or promotional purposes.
Carrier Liability: Wireless carriers are not liable for delayed or undelivered messages resulting from technical issues outside their control.

3. Information We Collect

We collect personal information directly from your submissions and automatically through your use of our services:

Direct Contact & Billing Details: Name, business address, email address, telephone numbers, job title, company name, and payment/credit card details processed for billing.
Support & Account Credentials: Authentication details, usernames, security logs, phone/chat support records, and technical support ticket histories.
Technical & System Data: IP addresses, unique device identifiers, browser specifications, operating system logs, location data, and website usage patterns collected via cookies and web beacons.

4. How We Use Your Information

We process your personal information strictly for legitimate business operations, including to:

Supply computer hardware, configure network infrastructure, and deliver IT support.
Process payment transactions, verify identities, and manage business accounts.
Send critical system alerts, maintenance schedules, and technical support notices.
Maintain network integrity, prevent cyber threats, and combat fraudulent activities.
Comply with legal, regulatory, and tax obligations.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and analytical tools on phoenixcomputer.store to tailor your experience, analyze site performance, and monitor user navigation.

You can adjust your browser settings to reject non-essential cookies.
For corporate accounts utilizing integrated cloud workflows (e.g., Google Workspace), we collect organization details, domain names, and authorized employee emails to configure user profiles and application delivery.

6. Information Sharing & Third Parties

We do not sell, rent, or trade customer databases. We share data only under the following limited conditions:

Service Providers: Authorized vendors who support infrastructure hosting, payment processing, or physical hardware deliveries under strict confidentiality agreements.
Legal Requirements: When required by subpoena, court order, or applicable federal/state laws to protect our rights, property, or customer safety.
Business Transfers: In connection with a merger, acquisition, corporate restructuring, or asset sale.

7. Your Privacy Rights (CCPA & State Privacy Laws)

Depending on your jurisdiction (including California residents under the CCPA/CPRA), you may have specific rights regarding your personal information:

Right to Know & Access: Request details on the categories and specific pieces of personal data we have collected about you.
Right to Deletion: Request the deletion of personal data collected from you, subject to legal and transactional retention requirements.
Right to Correct: Request corrections to inaccurate personal records.
Right to Non-Discrimination: We will never discriminate against you for exercising your legal privacy rights.
Opt-Out of Data Sale/Sharing: We do not sell offline or online customer data to third parties for commercial advertising. If you wish to submit an opt-out preference or Global Privacy Control (GPC) signal, our site automatically honors browser privacy signals.

To submit a Data Subject Access Request (DSAR), please contact us at info@phoenixcomputer.store.

8. Contact Information

If you have questions, concerns, or privacy requests regarding this statement, please contact us:

Company: Phoenix Computer Store USA LLC
Website: phoenixcomputer.store
Email: info@phoenixcomputer.store