Fraud Protection & Security Statement

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Effective Date: July 4, 2026

Entity: Phoenix Computer Store USA LLC (Middletown, Delaware)

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At Phoenix Computer Store USA LLC ("Company," "we," "our," or "us"), maintaining the integrity of our commercial transactions, customer data, and managed IT services is a primary operational priority. This Fraud Protection & Security Statement outlines our corporate anti-fraud protocols, payment verification procedures, and guidelines for identifying authentic communications from our organization.

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1. Payment Security & Fraud Prevention Protocols

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To protect our commercial clients and retail customers against credit card fraud, identity theft, and unauthorized transactions, Phoenix Computer Store USA LLC enforces strict transaction verification measures:

• Merchant Verification: All orders placed through www.phoenixcomputer.store or via direct invoicing are processed through PCI-DSS Level 1 compliant payment gateways. We do not store raw credit card numbers or sensitive CVV data on our servers.

• Address Verification System (AVS): For credit and debit card transactions, the billing address provided must strictly match the address registered with the card-issuing financial institution. Orders failing AVS validation may be flagged for manual security review or cancelled.

• Commercial Wire Transfers & Automated Clearing House (ACH): For enterprise procurement, hardware orders, or managed IT service retainers, official bank transfer instructions will only be provided via verified invoices or secure corporate communications. Phoenix Computer Store USA LLC will never notify you of changes to banking or wire details via unsolicited email or unverified phone calls.

• High-Value Order Verification: We reserve the right to request secondary identity verification or corporate documentation for high-value hardware purchases, international orders, or transactions with mismatched billing and shipping destinations.

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2. Protection Against Imposter & Phishing Scams

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As a provider of managed IT, remote technical support, and hardware procurement, Phoenix Computer Store USA LLC actively monitors and combats fraudulent impersonation:

• Authentic Communication Channels: Legitimate communications, support ticket updates, and billing invoices from our organization will originate exclusively from official domain emails ending in @phoenixcomputer.store or verified SMS short codes/numbers.

• Unsolicited Support Requests: Phoenix Computer Store USA LLC will never contact you unprompted via cold call, pop-up advertisement, or third-party messaging application demanding immediate payment or emergency access to your systems under threat of network termination.

• Remote Access Safeguards: Remote technical support sessions are conducted strictly upon customer request or under active Master Services Agreements (MSA). Technical support representatives will always authenticate their identity through authorized corporate ticketing tools before establishing remote sessions.

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3. Remote Service Terms & Fee Integrity

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• Non-Cancelable Initiated Services: In accordance with our remote service terms, once a diagnostic or technical support session has been authorized by the client and initiated by our engineering team, service fees are non-cancelable and non-refundable.

• Chargeback Mitigation: Initiating fraudulent chargebacks or dispute claims with credit card issuers for legitimate, authorized IT services rendered or hardware delivered constitutes a breach of contract and may result in immediate service suspension, account termination, and referral to legal counsel or collection agencies under Delaware law.

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4. Reporting Suspicious Activity

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If you receive a suspicious email, phone call, invoice, or message claiming to be from Phoenix Computer Store USA LLC, or if you suspect unauthorized activity involving your account, please report it immediately:

• Email Incident Reporting: Send copies of suspicious communications or header logs to info@phoenixcomputer.store with the subject line "Fraud Alert / Security Report".

• Immediate Escalation: If you suspect your financial credentials or network security have been compromised, contact your financial institution and local law enforcement authorities immediately.